Refund Policy
Fair and transparent refund process
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We stand behind the quality of our service. If you're not completely satisfied with AI Hot Nav within the first 30 days of your subscription, we'll refund your money, no questions asked.
Available for all Professional and Enterprise subscriptions purchased directly from AI Hot Nav.
Eligible Refunds
What's Covered
First-time subscribers within 30 days of purchase
Upgraded plans within 30 days of upgrade
Service unavailability or major technical problems
Incorrect charges or billing mistakes
Free Trial Policy
If you cancel during the 7-day free trial period for Professional plans, you will not be charged at all. The trial automatically converts to a paid subscription if you don't cancel before the trial ends.
Non-Eligible Refunds
The following situations are not eligible for refunds:
Refund requests made more than 30 days after purchase
Unused portion of current billing cycle
Account suspended for violating Terms of Service
Subscriptions purchased through app stores or resellers
How to Request a Refund
Provide Details
Include your account email, subscription plan, and reason for refund
Get Processed
We'll review and process eligible refunds within 5-7 business days
Required Information
- Account email address
- Subscription plan (Professional or Enterprise)
- Purchase date
- Reason for refund request
- Last 4 digits of payment method (for verification)
Processing Timeline
We typically review refund requests within 24-48 hours of receiving them.
Approved refunds are processed within 5-7 business days back to your original payment method.
Bank Processing Note
Depending on your bank or credit card company, it may take an additional 3-5 business days for the refund to appear in your account.
Contact Us
Have questions about our refund policy? We're here to help.